After paying extra money for a rapid delivery I was informed on the day I was expecting this item that it was running late and the possibility occurred that I would receive this item only AFTER I needed it. I then called AMAZON and they immediately got in touch with the Historical Emporium (this was all late at night). What surprised me was that Historical Emporium immediately sent an email refunding the additional delivery charge, and then assured me that my package would arrive the next day. It did. My only regret was that in my AMAZON review, I wasn't sure exactly how a particular prop worked on this item and-due to my own ignorance-claimed that an item was missing (although I pointed out that it was a minor flaw. Afterward I discovered that the 'minor flaw' was me. Thank you Historical Emporium. You came through when so many other companies don't.

I had a question about one of the products before making a decision to purchase. A customer service representative was prompt to reply and took the time to write a detailed, thoughtful answer that addressed fully the nature of my question. I'm very impressed

All went well.

Very professional, courteous and helpful Thank you

Every aspect of my transaction with Historical Emporium was excellent. I wish that all on-line dealers would be as professional and courteous as Historical Emporium as well as providing such elegant merchandise as well.

Excellent and timely customer service, and a willingness ti answer any questions.