After resolving an issue with a shipping address different from my billing address, I was very pleased with the responsiveness of the customer service representative with whom I spoke.

I have always been satisfied with the Emporium's products and service.

I ordered a pair of Trousers that were too small (MY fault with measurements), and return/credit was no problem... Thank you!

Like usual, I've ordered various items and usually they were the correct in size and quality

Extremely responsive customer service, and turnaround time faster than what was listed on the site. What they make is very high quality, with good construction and materials, and very historically-accurate. It does not look "ready made" like a lot of other historical costumes I see.

I called to inform customer service that the item I ordered runs smaller than the size would indicate and she questioned me about taking measurements. I just thought it would be helpful if customers new had that information and maybe were told to order a size larger than normal. It felt like she really didn't care to hear about it.